Privacy Policy At Rahavaas Dekho, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information, ensuring transparency and trust. Whether you're a tenant seeking accommodation or a building owner listing properties, we are committed to safeguarding your data. 1. Information We Collect For Tenants: We collect personal details like your name, contact information, and Aadhaar number when you register or book an accommodation. This data helps us verify your identity and provide a secure platform for both tenants and property owners. For Building Owners: We gather details like your name, property location, contact information, and property details. This enables us to promote your listings to potential tenants efficiently and safely. 2. How We Use Your Information Tenant Verification: Your Aadhaar details are used for tenant verification, ensuring that building owners can trust the tenants renting their properties. Communication: We use your contact information to communicate regarding bookings, inquiries, or updates about properties or services you’ve shown interest in. Service Optimization: Your browsing and booking preferences help us improve our platform, offering tailored accommodation suggestions and promoting services like tiffin and laundry that meet your needs. 3. Sharing of Information For Tenants: Your verified information (name, contact, and preferences) will be shared with building owners once you’ve expressed interest in their property. For Building Owners: Your property details will be shared with tenants seeking accommodation, ensuring a seamless match between owners and potential tenants. 4. Data Security We prioritize data protection. All personal information, including Aadhaar verification, is encrypted and stored securely. Only authorized personnel and verified property owners have access to sensitive information. 5. New Features & Data Use Location Services: We use your location data to suggest the most relevant properties, ensuring you find accommodation that’s close to your coaching institute, office, or university. Service Providers: To enhance your living experience, we share your contact details with trusted tiffin, laundry, and other service providers upon your request, ensuring you get the best local services. 6. Cookies and Tracking We use cookies to track your activity on our website, helping us understand your preferences and provide personalized recommendations. You can control cookie usage in your browser settings. 7. Third-Party Services We may share non-personal, aggregated data with our partners (such as analytics tools) to enhance platform performance. However, we never sell your personal information to third parties. 8. Your Choices For Tenants: You can update or delete your profile anytime through your account settings. You also control the visibility of your contact information when inquiring about a property. For Building Owners: You can modify or remove your property listings as per your discretion. Your contact details will remain visible to tenants only when necessary for booking purposes. 9. Changes to this Policy We may update our privacy policy as we introduce new features or services. Significant changes will be communicated via email or on our platform. Contact Us If you have any questions or concerns about our privacy policy or data practices, please reach out to us at: Email: rahavaasdekho@gmail.com Phone: +91 9460605857 Rahavaas Dekho is committed to creating a safe, transparent, and trustworthy platform for both tenants and property owners. Your privacy and security are our top priorities. Privacy policy : TENANTS (CUSTOMERS) Rahavaas Dekho is committed to protecting your information. This provides details about the information we collect about you, how we use it. It also explains your rights available under applicable law and how you may contact us if you have a query about how we collect and use your information. Scope of our privacy policy This policy applies to anyone who interacts with us in relation to our services (“you”, “your”), via any channel (e.g. app, website, email, phone, booking on Rahavaas Dekho accommodation, etc.). If you pay and get location(address) of the vacant accommodation through our platform (website or app) for rooms, flats and PG’s, or you need location of other services(services which are additionally provided like newspaper, water, suppliers, library, coachings, tiffin centers etc.) few information will be shared to building owners and service providers like name,mobile no. etc. This privacy policy applies to individuals who enquire about, purchase or make use of our services, such as when a user signs up with Rahavaas Dekho, modifies his/her account, makes a booking, requests on-demand services, contacts customer support, stays at Rahavaas Dekho-listed accommodations or listed services or otherwise communicates or interacts with Rahavaas Dekho. It describes how we handle your information,in the way you contact us (e.g. website, app, email, phone, social media etc.). Sometimes we will provide you with additional information, depending on the way we interact with each other, e.g. if you use particular functionality on our website or app, we may explain how that functionality uses your information. Rahavaas Dekho offers vacant accommodation locations in all Rahavaas Dekho-listed rooms, flats, and PG’s and also provides additional services location like- newspaper supplier, water supplier, library, tiffin centers, coachings etc. Rahavaas Dekho’s website or app is not aimed at children, and we do not allow children to book accommodation or stay at our accommodations without a responsible adult. Categories of personal information: We process two categories of personal information about you have booked accommodation for: a. Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and b. special categories of information as defined by applicable law. Standard personal information includes: a. Contact Information: We collect your name, user name, address, e-mail address, phone number, aadhar card no. to verify details, your profile picture; and your country of residence, age, gender and date of birth; b. Location Information: We may derive your location from your IP address so that we show you more relevant content. You can choose to allow our website or app to access your location so that we can suggest nearby accommodation so you can get the best service from us. c. Transaction Information: We gather transaction details through your use and booking process of our services, e.g. type of service requested, date and time the service was provided, amount charged, and other related transaction details. If someone else uses a Rahavaas Dekho referral code you have given them, Rahavaas Dekho may associate that other person with you to ensure that you receive the benefit of having made that referral. Or you use Rdcoins to book. d. Usage and Preference Information: We collect information about how you interact with our website or app, including IP addresses, search terms and parameters and device information. e. Log Information: We collect server logs, which may include information like device IP address, access dates and times, pages viewed, website crashes and other system activity. f. Call and SMS Data: We make it easier for you to contact the building owner. In connection with this, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message. FOR BUILDING OWNERS, PG OWNERS & SERVICE PROVIDERS Rahavaas Dekho is committed to protecting your information. This provides details about the information we collect about you, how we use it. It also explains your rights available under applicable law and how you may contact us if you have a query about how we collect and use your information. Scope of our privacy policy This policy applies to anyone who interacts with us in relation to our services (“you”, “your”), via any channel (e.g. app, website, email, phone, social media, on Rahavaas Dekho property listing, etc.). If you list your buildings and its accommodations(rooms, flats and PG’s) through our platform (website or app) or you list other services(services which are additionally provided like newspaper, water, suppliers, library, coachings, tiffin centers etc.) few information will be shared to tenants and service needer like name,mobile no., address and details you provide on our platform etc. This privacy policy applies to individuals who enquire about, list or make use of our services, such as when a user(building owner, pg owner or service provider) signs up with Rahavaas Dekho, modifies his/her account, makes a listing, requests on-demand services, contacts customer support at Rahavaas Dekho-list accommodations or list services or otherwise communicates or interacts with Rahavaas Dekho. It describes how we handle your information,in the way you contact us (e.g. website, app, email, phone, social media etc.). Sometimes we will provide you with additional information, depending on the way we interact with each other, e.g. if you use particular functionality on our website or app, we may explain how that functionality uses your information. Rahavaas Dekho offers to get tenants for vacant accommodations of your property. Rahavaas Dekho-lists rooms, flats, and PG’s and also provides additional services like- newspaper supplier, water supplier, library, tiffin centers, coachings etc. Rahavaas Dekho’s website or app is not aimed at children, and we do not allow children to list properties without a responsible adult. Categories of personal information: We process two categories of personal information about you have listed property for: a. Standard personal information (e.g. information we use to contact you, identify you or manage our relationship with you); and b. special categories of information as defined by applicable law. Standard personal information includes: a. Contact Information: We collect your name, user name, address, e-mail address, phone number, aadhar card no. to verify details, your profile picture, your country of residence, age, gender and date of birth and property details you provide on our platform; b. Location Information: We may derive your location from your IP address so that we show you more relevant content. You can choose to allow our website or app to access your location so that we can suggest tenants and service needs so you can get the best service from us. c. Transaction Information: We gather transaction details through your use and geting booking through our platform, e.g. type of service requested, date and time the service was provided, amount charged, and other related transaction details. If someone else uses a Rahavaas Dekho referral code you have given them, Rahavaas Dekho may associate that other person with you to ensure that you receive the benefit of having made that referral. d. Usage and Preference Information: We collect information about how you interact with our website or app, including IP addresses, search terms and parameters and device information. e. Log Information: We collect server logs, which may include information like device IP address, access dates and times, pages viewed, website crashes and other system activity. f. Call and SMS Data: We make it easier for you to contact the customers. In connection with this, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
